Playbooks: do it yourself, step by step
Task-by-task playbooks for VEXPay accounts: test, go live, take payments, split with sellers, convert, withdraw, refund, and fix common problems.
How to use the playbooks
Each playbook is one task. It says what you need first, the steps in order (portal clicks and API calls), how to check it worked, and what to do when it does not. Run every playbook with your Test key first.
Get started
| You want to… | Playbook |
|---|---|
| Try every method without real money | Test everything first |
| Get approved and take real payments | Go live |
| Replace an API key, or react to a leaked one | Rotate an API key |
| Receive, verify and recover webhooks | Set up webhooks |
Take payments
| You want to… | Playbook |
|---|---|
| Sell with a link, no code | Create a payment link |
| Send a link that only takes Pago Móvil | Pago Móvil-only link |
| Choose which methods buyers see | Turn methods on or off |
| Take USDT or USDC | Accept USDT & USDC |
| Take Colombian pesos | Accept Colombian pesos |
Manage your money
| You want to… | Playbook |
|---|---|
| Know what you can withdraw and when | Read balance & holds |
| Turn bolívares or pesos into USDT | Convert to USDT |
| Withdraw to your bank or wallet | Withdraw your balance |
| Give money back, or handle a chargeback | Refunds & chargebacks |
Marketplaces
| You want to… | Playbook |
|---|---|
| Register a seller and verify their payout account | Onboard a seller |
| Split a payment and pay the seller | Split payments |
Fix a problem
| You see… | Playbook |
|---|---|
| A buyer paid by Pago Móvil but it is not found | Pago Móvil not found |
| A webhook never arrived | Set up webhooks |
| A payout is refused for insufficient balance | Read balance & holds |